Refund policy

1. Return Eligibility & Timeframe

  • We offer a 7-day return and replacement policy for our UAE customers. You have 7 days after receiving your item to request a return or replacement.

  • To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Important: We highly recommend taking an unboxing video when you receive your package. This helps us process your return or replacement requests much faster.

2. Valid Reasons for Returns/Replacements Returns or exchanges are strictly accepted under the following conditions:

  • The product received is damaged or defective.

  • The wrong product or incorrect size/color was delivered.

  • Note: Returns for "Change of Mind" may not be accepted or will be subject to a return courier fee deducted from the refund.

3. How to Initiate a Return To start a return, please contact us at [Aapka Email/WhatsApp Number]. Please include:

  • Your Order Number.

  • Clear pictures or an unboxing video of the defective/wrong product.

  • Once your return is approved, our courier partner will pick up the parcel from your address in the UAE within 2-4 business days.

4. Cash on Delivery (COD) Refunds Since the majority of our orders in the UAE are processed via Cash on Delivery, your refund cannot be handed back in cash by the courier.

  • Once the returned item is received and inspected at our warehouse, we will notify you.

  • Approved refunds will be issued via Bank Transfer (to a valid UAE bank account) or as Store Credit for your next purchase.

  • Please allow 5-7 business days for the refund to reflect in your account after the warehouse inspection.

5. Non-Returnable Items Certain items cannot be returned, including:

  • Intimate wear, health, and personal care items.

  • Beauty products and cosmetics (if the seal is broken).

  • Items purchased on clearance or flash sales.